Would you like to return your order?
At MELPOM we guarantee a unique shopping experience. When you receive your order, if you are not satisfied, you are free to return your purchase.
Reasons accepted for returns:
· I want to exchange my article for another
· I have received my order in poor condition
· I don't like my products
We only accept returns made within 30 days of the delivery date.
*Customized products cannot be exchanged neither returned.
What steps must I take in order to return?
· Write us an email at the following email address: firstname.lastname@example.org Indicate your order confirmation number and the products you want to return.
· The article must be returned in the same condition in which it was received.
· Please send us the article using or including the original packaging as well as the instructions, and any documentation that may have accompanied it.
· Once we receive the package and after examining the products included, we will come back to you through email noticing if you are eligible for the return.
What shipping costs apply?
All shipping costs associated with an exchange or return are to be borne by the buyer, with the exception of products with manufacturing defects and in the case that the wrong products have been received. In these exceptional circumstances, the delivery costs will be paid by MELPOM.
Shipping costs will be paid to MELPOM through Paypal or Credit Card. The returning shipping cost in Spain (Mainland) is about 5€, from Portugal (Mainland) is about 8€, from any other country of the European Union is about 15€, for the rest of the areas and countries ask us at email@example.com .
Product defects or wrong:
In the case that you receive your product with a manufacturing defect, you must also write us an email at the same email address: firstname.lastname@example.org Indicate your order confirmation number and the wrong or defect article received. In case of product defects, we will also need an image that clearly shows the damage, and we will try to verify whether the product is faulty or not.
Returns may also occur within 30 days of receipt of the order. In the case that you are permitted to send the product to our offices, MELPOM will bear the shipping costs. A refund or exchange will be made effective to the purchaser shortly after MELPOM has verified the said product is defective.
When will I receive my refund?
When the package has been returned to our office, it will be reviewed by our warehouse before they proceed with the approval of the said return. The product must have been shipped within 30 days of receipt of the order, it must not have been used and must be in its original packaging. If your return is approved, a full refund will be issued within a maximum period of 14 calendar days. You will be notified by email of the transaction. Once the refund has been issued it may take up to 2-3 business days to be effective.