Frequently Asked Questions | MELPOM | Sustainable and designer stationery

For countries within the European Union, taxes are already included based on the country indicated in the shipping address.

Shipments to countries outside the EU may incur additional duties and taxes, which in all cases will be the buyer's responsibility. We are committed to handling the necessary procedures and preparing the necessary documentation for customs clearance.

You have 14 business days from the date of receipt of your order to exchange or return your product. If you wish to exchange a product, you can return it using the indicated procedure and place a new order with the desired product.

The return must be properly packaged, with the product in perfect condition and all its accessories, indicating the order number and sending it to the following address:

Carrer del Crom, 135, 08907 L'Hospitalet de Llobregat, Barcelona

· Items must be returned in the same condition as they were received.

All shipping costs associated with an exchange or return will be borne by the buyer, unless the products are defective or misleading.

Shipping costs will be paid to MELPOM via PayPal or credit card. Returns within Spain (mainland) are €5, from Portugal €8, and from European Union countries €15. For all other areas and countries, please contact returns@melpom.com .

In this case, you must send an email to the following address: info@melpom.com

Please indicate your order number and the incorrect or defective item you received. If it's defective, we'll also need an image clearly showing the defect.

You have 14 days from receipt of the order. If you need to send the product to our offices, MELPOM will cover the shipping costs. As soon as the product is verified to be defective or faulty, a refund or exchange will be issued to the affected user.

Once the package has been returned to our offices, it is reviewed by our warehouse before the return is approved. The product must have been shipped within 14 days of receiving the order, must not have been used, and must be in its original packaging.

If your return is approved, a full refund of the merchandise price will be issued within 14 calendar days, and you will be notified of the transaction by email. Once the refund is issued, you can expect it to take 2-3 business days to process.

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